{"xsrfToken":"1b386fd75098a4964738d816399d4fe7dd648acd_lout","branding":{"id":"5","key":"dasd","name":"DHIS2 Academy Technical Support","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1b19d5c8-cea0-4b4b-a492-2c4e165228c6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNjMxYmY3ZS04MDFiLTRjMDctYjJmZC0xN2Q1MzMyNjljYjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFiMTlkNWM4LWNlYTAtNGI0Yi1hNDkyLTJjNGUxNjUyMjhjNiI6WyJyZWFkIl19LCJleHAiOjE3MzIxODM1MjEsIm5iZiI6MTczMjE4MjkyMX0.cCRb6utXuShdqMuvoaqT-LBs93HUEjEHkGlaTawmMZw&client=3631bf7e-801b-4c07-b2fd-17d533269cb5&mode=fit","logoId":"1b19d5c8-cea0-4b4b-a492-2c4e165228c6","isLogoAvailable":true,"helpCenterTitle":"Welcome to the DHIS2 Support Page","sharedPortalName":"Support Page","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the DHIS2 Support Page","sharedPortalName":"Support Page","localeDisplayName":"English (United States)"},"pt-BR":{"helpCenterTitle":"Bem-vindo ao Central de Ajuda","sharedPortalName":"Central de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f7f2598a-35fb-49ec-bea5-a33ef6d8df56/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNjMxYmY3ZS04MDFiLTRjMDctYjJmZC0xN2Q1MzMyNjljYjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY3ZjI1OThhLTM1ZmItNDllYy1iZWE1LWEzM2VmNmQ4ZGY1NiI6WyJyZWFkIl19LCJleHAiOjE3MzIxODM1MjEsIm5iZiI6MTczMjE4MjkyMX0.Y42yovGZq3xGPOxQt2Waejq1EBalm4b5TDx-MiEwC1U&client=3631bf7e-801b-4c07-b2fd-17d533269cb5&height=300&mode=fit","bannerMediaApiFileId":"f7f2598a-35fb-49ec-bea5-a33ef6d8df56","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"5","key":"dasd","projectId":10139,"serviceDeskId":5,"name":"DHIS2 Academy Technical Support","description":"<p>Welcome! You can raise a request for DHIS2 Academy Service Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":false,"reqTypes":[{"id":"10133","name":"I've got a problem!","descriptionHtml":"","callToAction":"I've got a problem!","introHtml":"<p>If you have run into an issue in the DHIS2 Academy, please let us know using the form below.</p>","icon":10303,"iconUrl":"https://dhis2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[18],"key":""}],"reqGroups":[{"id":18,"name":"General"}],"orderMapping":{"18":[10133]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c443a79b-816d-3a11-8ee0-1fd586bbdd0d","appLinkName":"System Confluence","appLinkUrl":"https://dhis2.atlassian.net/wiki","spaceKey":"AS","spaceName":"Academy Support","spaceUrl":"https://dhis2.atlassian.net/wiki/spaces/AS","isServer":false},"labels":[],"projectKey":"DASD","serviceDeskId":5,"kbLinkDomainURLs":["https://dhis2.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DASD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNjMxYmY3ZS04MDFiLTRjMDctYjJmZC0xN2Q1MzMyNjljYjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTM5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxODQxMjEsIm5iZiI6MTczMjE4MjkyMX0.XKN0EwE7JgJ0EPMX3-KT-k9odgvcTEHJjeoblA7918M","targetCollection":"upload-project-10139","endpointUrl":"https://api.media.atlassian.com","clientId":"3631bf7e-801b-4c07-b2fd-17d533269cb5","tokenDurationInMins":20}},"reqCreate":{"id":10133,"projectId":10139,"form":{"name":"I've got a problem!","descriptionHtml":"","callToAction":"I've got a problem!","intro":"<p>If you have run into an issue in the DHIS2 Academy, please let us know using the form below.</p>","instructions":"","icon":10303,"iconUrl":"https://dhis2.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10162","fieldConfigId":"10306","label":"In order to resolve your issue quickly, please let us know which course you are in:","description":"Please select your course using the drop down menu:","descriptionHtml":"<p>Please select your course using the drop down menu:</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10206","label":"Introduction to DHIS2","selected":false,"children":[]},{"value":"10207","label":"Aggregate Data Capture and Validation Fundamentals","selected":false,"children":[]},{"value":"10208","label":"Aggregate Data Analysis Fundamentals","selected":false,"children":[]},{"value":"10209","label":"Aggregate Customization Fundamentals","selected":false,"children":[]},{"value":"10210","label":"DHIS2 Events Fundamentals","selected":false,"children":[]},{"value":"10211","label":"Data Quality Level 2 Academy","selected":false,"children":[]},{"value":"10359","label":"Planning and Budgeting DHIS2 Implementations","selected":false,"children":[]},{"value":"10240","label":"Introduction à DHIS2","selected":false,"children":[]},{"value":"10351","label":"Le paramétrage de DHIS2 agrégé","selected":false,"children":[]},{"value":"10278","label":"Les fondamentaux de DHIS2 Événements","selected":false,"children":[]},{"value":"10279","label":"Les principes fondamentaux de DHIS2","selected":false,"children":[]},{"value":"10241","label":"Introducción a DHIS2","selected":false,"children":[]},{"value":"10352","label":"Fundamentos de Captura y Validación de Datos Agregados","selected":false,"children":[]},{"value":"10353","label":"Fundamentos de Análisis de Datos Agregados en DHIS2","selected":false,"children":[]},{"value":"10354","label":"Fundamentos de Configuración de Datos Agregados","selected":false,"children":[]},{"value":"10212","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10164","fieldConfigId":"10308","label":"Please select the type of issue you are having: ","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10344","label":"I've finished the course, but it isn't reflected in my course grade","selected":false,"children":[]},{"value":"10324","label":"I can't login to Trainingland","selected":false,"children":[]},{"value":"10325","label":"I can't remember my DHIS2 Academy Username and/or Password","selected":false,"children":[]},{"value":"10223","label":"I'm having an issue in Trainingland","selected":false,"children":[]},{"value":"10222","label":"I'm having an issue with my certificate","selected":false,"children":[]},{"value":"10326","label":"I'd like to retake a module/the course","selected":false,"children":[]},{"value":"10343","label":"The \"Grade me!\" button isn't working","selected":false,"children":[]},{"value":"10345","label":"I need my Trainingland Account to be created","selected":false,"children":[]},{"value":"10346","label":"I can't enroll on a course","selected":false,"children":[]},{"value":"10347","label":"I have an inquiry about the DHIS2 Academy","selected":false,"children":[]},{"value":"10348","label":"I'm having an issue with a particular question or module in a course","selected":false,"children":[]},{"value":"10225","label":"My Issue isn't listed here","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Please describe the details of the issue you are having","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Please upload a screenshot if you can, in order to help us identify the issue you are having.","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10172","fieldConfigId":"10326","label":"Reporter Email Address","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10163","fieldConfigId":"10307","label":"Which Module are you having issues with?","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10213","label":"Module 0","selected":false,"children":[]},{"value":"10214","label":"Module 1","selected":false,"children":[]},{"value":"10215","label":"Module 2","selected":false,"children":[]},{"value":"10216","label":"Module 3","selected":false,"children":[]},{"value":"10217","label":"Module 4","selected":false,"children":[]},{"value":"10218","label":"Module 5 ","selected":false,"children":[]},{"value":"10219","label":"Module 6 ","selected":false,"children":[]},{"value":"10220","label":"End of Course Assessment/Lab","selected":false,"children":[]},{"value":"10221","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10166","fieldConfigId":"10310","label":"Which course are you having an issue with? ","description":"Please select the language, then course you are having an issue with","descriptionHtml":"<p>Please select the language, then course you are having an issue with</p>","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10226","label":"English","selected":false,"children":[{"value":"10229","label":"Introduction to DHIS2","selected":false,"children":[]},{"value":"10230","label":"Aggregate Data Capture & Validation Fundamentals","selected":false,"children":[]},{"value":"10231","label":"Aggregate Data Analysis Fundamentals","selected":false,"children":[]},{"value":"10232","label":"Aggregate Customization Fundamentals","selected":false,"children":[]},{"value":"10233","label":"Event Fundamentals","selected":false,"children":[]},{"value":"10234","label":"Data Quality","selected":false,"children":[]},{"value":"10235","label":"Other","selected":false,"children":[]}]},{"value":"10227","label":" Français","selected":false,"children":[{"value":"10236","label":"Introduction à DHIS2","selected":false,"children":[]}]},{"value":"10228","label":"Español","selected":false,"children":[{"value":"10237","label":"Introducción a DHIS2","selected":false,"children":[]}]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/10133","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/10133","calendarParams":{"firstDay":0,"date":"2024-11-21T10:55:21+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c443a79b-816d-3a11-8ee0-1fd586bbdd0d","appLinkName":"System Confluence","appLinkUrl":"https://dhis2.atlassian.net/wiki","spaceKey":"AS","spaceName":"Academy Support","spaceUrl":"https://dhis2.atlassian.net/wiki/spaces/AS","isServer":false},"labels":[],"projectKey":"DASD","serviceDeskId":5,"kbLinkDomainURLs":["https://dhis2.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNjMxYmY3ZS04MDFiLTRjMDctYjJmZC0xN2Q1MzMyNjljYjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTM5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxODQxMjEsIm5iZiI6MTczMjE4MjkyMX0.XKN0EwE7JgJ0EPMX3-KT-k9odgvcTEHJjeoblA7918M","targetCollection":"upload-project-10139","endpointUrl":"https://api.media.atlassian.com","clientId":"3631bf7e-801b-4c07-b2fd-17d533269cb5","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal","name":"sd-portal-chat-footer","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\",\n \"key\":\"sd-portal-chat-footer-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.portal\", \"title\":\"sd-portal-chat-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=5&location=footer&xdm_e=https%3A%2F%2Fdhis2.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI0ZjU3ZTUxNDYzMjcwOGJmZmMzMDM1ZmExOWNhYjBkNGI4OGNlYTNkNjhhMzcwMWI4YTcwOWRiMjZiZTQyNjIzIiwiaXNzIjoiODEyOWZjMGYtNDNjNy0zNGY5LWI3M2MtYTVmMDNkZTg2NzNkIiwiY29udGV4dCI6e30sImV4cCI6MTczMjE4MzgyMSwiaWF0IjoxNzMyMTgyOTIxfQ.PZxoOOTjrfrBIT0RgTBEPvo-BDIXo70jZO2y4MvlqHc\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjgxMjlmYzBmLTQzYzctMzRmOS1iNzNjLWE1ZjAzZGU4NjczZCIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9kaGlzMi5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9kaGlzMi5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJEQVNEIiwiaWQiOiIxMDEzOSJ9fX0sImV4cCI6MTczMjE4MzgyMSwiaWF0IjoxNzMyMTgyOTIxfQ.4tLSRSDPrHbvxc6GJLutjKe5_BclDDjy5jMGW0nYxn8\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://dhis2.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://dhis2.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"DASD\\\",\\\"id\\\":\\\"10139\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"DASD\\\",\\\"project.id\\\":\\\"10139\\\",\\\"servicedesk.serviceDeskId\\\":\\\"5\\\",\\\"servicedesk.requestTypeId\\\":\\\"10133\\\"}\",\n \"timeZone\":\"Europe/Oslo\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://dhis2.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}